Refund & Return Policy
Usage of our Tee Labs website and ordering with TeeLabs either online or offline are subject to the following terms.
Can I Cancel My Orders?
While there is no option for a customer to cancel the order on their own once the payment is made, if you can get in touch with Customer Care (email@example.com) within 24 hours, we can try to cancel it, provided the print shop has not already started the production. If the cancellation request happens after 24 hours or if production has been started already, we cannot entertain any request.
How to Change My Design?
Designs can be changed before it gets printed. Screen making charges applicable extra for screen printing. Orders in which any change requests have been made can be delayed from 2-7 days based on the change requested.
What is the Cancellation Fee?
There is a minimum cancellation fee which is charged to cover the Printing Process Expense. The remaining amount will be transferred after deducting this charge.
Mode of Transfer of Payments:
Refunds will be done through NEFT transfer which will be co-ordinated by our accounts team. The refund duration is 5-7 days from date of cancellation. If you need any clarifications on refunds. Please email us to firstname.lastname@example.org
Can I Return My Orders?
Typically, delivered orders cannot currently be returned. Of course, this does not apply in cases of transport damages for which TeeLabs or a third-party-logistics provider can be held accountable. Please inspect all goods carefully on delivery and immediately inform our customer service (email@example.com) if you detect any damages or defects within 48 business hours of receiving the order. We will replace the damaged item/s in cases of transport damages for which a third-party-logistics provider or we can be held accountable. Fabric GSM may vary 10-20 GSM from color to color. Print shade may vary upto 10% unless provided with a proper pantone colour. Custom manufactured garments cannot be returned for unsatisfactory delivery claims unless there is a substantial defect in the product. Garment sizes may vary half inch and fabric shrinkage can be 4-5% as accepted international norms for 100% Cotton Knitted Garments. In other cases, our friendly customer service will help you in the issues. Get in touch at firstname.lastname@example.org
Damage Claims or Shortages – Important Notice
Any claims for damage and/or shortages MUST be reported in 48 business hours without exception. Be sure to check your deliveries upon receipt.
We Pay For Return Shipping
We will pay for return shipping only when products delivered are defective, damaged or the wrong product was received from what was ordered.